Fulfillment & Experience Manager
Core
Lead and inspire the team to ensure on-shelf availability, efficient low-cost operations, and a positive shopping experience in an omnichannel environment.
Role type
Senior IC Fulfillment & Experience Manager
Builds
Store operations, customer shopping experience, and operational excellence
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership, budget management, capacity planning, resource planning, compliance management, customer experience analysis, operational strategy, stakeholder management, change management
Preferred skills
Succession planning, omnichannel strategy, sustainability integration, commercial team collaboration
Technologies
None stated
Responsibilities
Lead the team to secure highest availability at lowest cost, create a customer-centric culture, recruit and develop talent, plan resources and investments, identify and remove customer hindrances, establish service agreements, monitor performance, ensure compliance with health, safety, and security regulations.
Seniority
Senior, hands-on IC