Business Analyst
Core
Collaborate with delivery teams to understand client needs, refine scope, and design solutions using a user-centric approach.
Role type
Business Analyst (Agile Delivery)
Builds
Process flows, customer journey maps, user stories, and functional/non-functional requirements.
Domain
Public Sector / Central Government IT
Deliverable
product features
Required skills
Requirements analysis, process modelling, customer journey mapping, backlog grooming, stakeholder management, user testing, documentation, Agile methodology
Preferred skills
GDS or DSSS frameworks knowledge, Service Maps understanding
Technologies
Confluence, Jira, Visio, Mural, Miro
Responsibilities
Collaborate with Product Owners and Architects to define requirements; Produce artefacts like process flows and user stories; Test solutions with user groups; Prepare for assurance and quality gates.
Seniority
Mid-level (3+ years experience)
