Customer Support Officer
Hybrid
Core
Acts as the bridge between customers and the laboratory, guiding clients through the analysis process and ensuring correct administrative processing.
Role type
Customer Support Officer
Builds
Customer journey and long-term client relationships for laboratory analysis services
Domain
Life sciences / Environmental testing
Deliverable
client delivery
Required skills
Administrative processing, billing support, scheduling, customer relationship management, Office suite proficiency, scientific background
Preferred skills
Self-organization, accuracy, structured work, proactive communication
Responsibilities
Guide customers through the analysis process, process customer files, coordinate analysis duration between lab and client, follow up on customer satisfaction, provide post-sales service