CPCC Analyst
Core
Engaging directly with customers via calls, chats, and electronic channels to address Safer Gambling, affordability, and financial crime concerns.
Role type
Customer Protection Analyst (IC)
Builds
Safer Gambling tools enforcement and financial crime risk mitigation
Domain
Gambling / Sports Betting / Financial Crime
Required skills
Safer Gambling knowledge, Anti-Money Laundering (AML) policies, Excel, risk assessment, account action implementation, data protection compliance, SOP adherence, KPI/SLA management
Preferred skills
Safer Gambling regulatory knowledge, vulnerability identification
Technologies
Excel
Responsibilities
Proactively contact customers regarding gambling risks, handle inbound calls from at-risk customers, manage sensitive interactions including suicide-related contacts, implement account actions like loss limits or closures, maintain auditable documentation, ensure compliance with data protection and privacy requirements
Seniority
Individual Contributor
