Manager II, Country IT (VN
Core
Lead Vietnam's shift from run-and-maintain IT to an automation- and AI-first model, owning End User Computing (EUC) operations including service desks, endpoint fleet, and office IT.
Role type
Manager II, Country IT (EUC Operations)
Builds
Automation scripts, integrations, lightweight tools, and AI-driven workflows for IT support and operations.
Domain
IT Operations / End User Computing / Automation
Required skills
IT Operations management, EUC operations, Python scripting, SQL, shell scripting, low-code platforms, AI-assisted development, ITIL framework, ITSM/CMDB customization, telemetry and observability
Preferred skills
Experience with agentic workflows, LLM-assisted development, tool-calling integrations
Technologies
Python, SQL, shell, n8n, Freshservice, ServiceNow, Claude Code, Cursor, Copilot
Responsibilities
Oversee Vietnam service desk, endpoint fleet, and office IT operations; lead office builds, relocations, and network/AV upgrades; design and ship automation scripts and tools; adopt and guide team adoption of AI workflows; implement telemetry and dashboards for proactive detection; partner with regional teams on security and governance.
Seniority
Manager II, hands-on leadership
