Billing Support Team Leader
Core
Oversee daily operations of a billing support team, ensuring accurate invoicing, credit adjustments, and account support while managing workflows and team performance.
Role type
Senior IC billing operations team leader
Builds
Billing operations workflows and team performance
Domain
Financial services / Sustainability ratings
Deliverable
dashboards & analysis
Required skills
Team leadership, Billing operations management, ERP systems (NetSuite, Salesforce), MS Excel, Process improvement, Stakeholder collaboration, Data analysis, SOP documentation, Training & mentoring, Financial compliance
Preferred skills
None stated
Technologies
NetSuite, Salesforce, MS Excel
Responsibilities
Manage daily team operations and ticket queues, Serve as primary escalation point for billing disputes, Supervise and train team members, Collaborate with Sales, Account Management, and Finance, Track and report team metrics, Identify workflow inefficiencies and implement solutions, Document SOPs and billing workflows, Coordinate onboarding and training programs, Assist with ad-hoc financial projects and audits
Seniority
Senior, hands-on IC