Guest Service Agent - Health Club
Core
Welcome and assist hotel guests, club members, and visitors at a health club, managing registrations, inquiries, and facility access.
Role type
Guest Service Agent (Health Club)
Builds
Guest experiences and revenue through health club memberships and facility usage
Domain
Hospitality / Health & Fitness
Deliverable
product features
Required skills
Guest service, Membership management, Reservation handling, Payment processing, Communication, Problem-solving, Microsoft Office, Hotel operations knowledge
Preferred skills
Luxury hotel experience, Sports and recreation facility experience
Technologies
Microsoft Office, Hotel reservation systems, Membership management systems
Responsibilities
Handle guest inquiries, telephone calls, reservations, and bookings; Manage guest registration and membership verification; Process payments and membership fees; Coordinate with Front Office, Housekeeping, and Sports & Recreation teams; Handle guest complaints and feedback; Promote memberships and sports programs; Maintain cleanliness and organization of the reception area.
Seniority
Entry-level to Mid-level
