Customer Care Associate (Part Time)
Core
Primary point of contact for research study participants, providing responsive support via phone and digital channels while assisting in participant recruitment and scheduling.
Role type
Customer Care & Recruiting Associate
Builds
Participant experience and study enrollment pipelines
Domain
Life sciences / Clinical research
Deliverable
client delivery
Required skills
Phone and digital communication, outbound recruiting, study qualification assessment, data accuracy, multi-tasking, problem-solving
Preferred skills
Associate degree, computer proficiency, adaptability
Responsibilities
Respond to participant inquiries via phone, email, chat, and social messaging; conduct outbound recruiting calls to identify and schedule qualified participants; maintain and clean participant database records; escalate complex issues to management; support host communication and recruiting activities.
Seniority
Entry-level, part-time