Program Manager
Core
Program Manager leads planning, implementation, and evaluation of Agilec sites/projects to ensure customer satisfaction and employee experience while meeting contractual obligations.
Role type
Senior Program Manager (Employment Services)
Builds
Vocational rehabilitation and employment/career transition services
Domain
Human Services / Employment Services
Required skills
Budget and financial management, Outcome-based project leadership, Staff supervision and performance management, Contract and operational management, Partnership building with employers and community agencies, Problem-solving and strategic planning
Preferred skills
MCVP, CVP, RRP, or CDP certification, French language proficiency, Knowledge of local labour markets and community demographics
Technologies
Microsoft Office Suite (Word, Excel, Outlook)
Responsibilities
Coordinate one or more Agilec sites/projects, Execute site budget and business plan, Communicate business strategy and facilitate team development, Prioritize assignments and adapt service delivery, Build a positive team culture, Ensure staff accountability to QA and Privacy, Manage internal and external reporting, Identify and approve staff training, Delegate and direct frontline staff, Monitor staff performance, Build business relationships for site growth, Understand local labour market and community demographics
Seniority
Senior, hands-on IC