Southwest Field Service Engineer (Water Technologies)
Core
Provide routine to complex field service support for Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites, including maintenance, verification, validation, repair, calibration, and troubleshooting.
Role type
Field Service Engineer (FSE)
Builds
Maintenance, repair, and calibration of TOC, Endotoxin, and Bioburden analytical instruments
Domain
Water technologies / Analytical instrumentation
Required skills
Troubleshooting, calibration, maintenance, repair, travel coordination, customer communication, safety compliance, inventory management, report writing
Preferred skills
Chemical engineering knowledge, biology, physics, project management
Technologies
TOC instruments, Endotoxin instruments, Bioburden instruments, laptops, mobile devices
Responsibilities
Travel to customer sites to perform PM and related services on TOC equipment; Plan, schedule, and confirm customer services including coordination of travel and parts shipments; Respond to on-demand contract services for troubleshooting and repair; Write clear and concise reports for customers; Work closely with Sales to provide insight into new instruments and upsell service and consumables; Ensure compliance with all aspects of safety on the job
Seniority
Entry-level to Mid-level, hands-on IC