Ocean Export Customer Service
Core
Ensure timely and accurate movement of freight and information for ocean export customers within a global logistics company.
Role type
Ocean Export Customer Service Representative
Builds
Ocean export freight processes and customer service operations
Domain
International logistics / Ocean freight forwarding
Deliverable
client delivery
Required skills
Ocean export operations, data entry, tracking and reporting, regulatory compliance, process improvement, overseas communication, English (spoken), organizational skills
Preferred skills
None stated
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Ensure smooth and timely freight process flow; Ensure accurate and timely data entry into operational systems; Track and trace ocean export files and reporting; Meet compliance with internal and external government regulations; Understand department process flow and identify best practices for efficiency; Ensure customer standard operating procedures are in place and updated; Handle overseas communications and timely responses to emails and requests; Escalate problems to management when necessary