Cloud and Infrastructure Operations Manager (AWS)
Core
Lead and evolve global AWS infrastructure, ensuring reliability, security, and scalability while managing TechOps, SysOps, and networking teams.
Role type
Senior Cloud and Infrastructure Operations Manager (Hands-on IC with leadership)
Builds
Global cloud platforms, enterprise network services, and voice/telephony environments (Five9)
Domain
Cloud Infrastructure (AWS), Enterprise Networking, Telecommunications
Required skills
AWS architecture, cloud networking, security best practices, Infrastructure as Code, automation tooling, monitoring/observability, incident management, stakeholder management
Preferred skills
Azure environments, SRE practices, ITIL service management, voice/contact-centre technologies (Five9, SIP)
Technologies
AWS, Five9, SIP, Infrastructure as Code tools, Monitoring/Observability platforms
Responsibilities
Own operational management of cloud infrastructure; ensure security, resilience, and scalability; lead and develop TechOps/SysOps/networking teams; drive automation and operational excellence; manage cloud security, performance, and cost; oversee enterprise network services (WAN, VPN, data centre); support Five9 voice environment; lead major incident response.
Seniority
Senior, hands-on IC with leadership
