Director of Performance Management
Core
Lead performance measurement, data analysis, and reporting for homelessness programs to inform policy and strategy.
Role type
Director of Performance Management
Builds
Monthly performance reports, data-informed program designs, and policy strategies for homelessness services.
Domain
Social services / Homelessness / Public sector
Deliverable
dashboards & analysis
Required skills
Data analysis and interpretation, Outcomes-based performance management, Strategy and services evaluation, HMIS proficiency, Cross-functional collaboration, Change management, Complex problem solving, Verbal and written communication
Preferred skills
Master's Degree, Experience with housing and social services evaluation
Technologies
HMIS, Microsoft Office (Word, Excel, Access, Outlook)
Responsibilities
Develop and operationalize performance measures for all programs; Ensure contracts, reporting, compliance, and fiscal reflect performance measures; Develop monthly reports on major performance measures; Collaborate with program directors to integrate measures into program performance; Review current literature on homelessness; Communicate new trends and evidence-based program designs to staff.
Seniority
Director, strategic leadership & team development