SR Service Desk Analyst - SBS Americas
Core
Provide first-line support to internal customers across SBS Americas, managing and resolving inquiries primarily related to Accounts Payable (AP) processes, as well as selected Accounts Receivable (AR) topics.
Role type
Senior Service Desk Analyst (Finance Operations)
Builds
Service Desk operations for internal customers in the Americas
Domain
Finance Operations / Shared Services
Deliverable
dashboards & analysis
Required skills
Accounts Payable process knowledge, Accounts Receivable exposure, SAP proficiency, Microsoft Excel, root cause analysis, stakeholder communication, process improvement
Preferred skills
Advanced English (written and spoken), experience in Finance Operations or Shared Services
Technologies
SAP, Microsoft Office (Excel)
Responsibilities
Manage and respond to Service Desk requests and inquiries, Analyze cases and identify root causes, Follow up on open requests to ensure resolution, Coordinate with AP, AR and other SBS teams for escalation, Maintain accurate records of cases and resolutions, Identify recurring issues to improve processes
Seniority
Senior, hands-on IC