[MSO] Senior ServiceNow Administrator
Core
Senior ServiceNow Administrator owning day-to-day platform operations, access control, and integration maintenance for a cloud services provider's new out-of-the-box ServiceNow instance.
Role type
Senior ServiceNow Administrator (ITSM/ITOM)
Builds
A clean, out-of-the-box ServiceNow platform replacing a legacy customized instance
Domain
IT Service Management / Cloud Services
Required skills
ServiceNow Certified System Administrator (CSA), Certified Data Foundations, 5+ years ServiceNow experience, JavaScript/GlideRecord debugging, RBAC/ACL configuration, LDAP/AD synchronization, IntegrationHub/MID Server diagnostics, Service Portal maintenance
Preferred skills
ServiceNow ITOM (Discovery, Service Mapping), CSDM framework, Multi-tenant/Managed Service Provider experience, Dutch language
Technologies
ServiceNow, JavaScript, GlideRecord, LDAP, Active Directory, REST, SOAP, IntegrationHub, MID Server, Service Portal
Responsibilities
Own day-to-day platform operations including incidents, service requests, access administration, and configuration changes; Take technical ownership of access control models and ACL design; Monitor, troubleshoot, and repair running integrations; Maintain CMDB data quality and CI class model; Act as technical authority for operational change decisions; Reverse-engineer undocumented legacy configuration; Run platform lifecycle work including upgrades and patching
Seniority
Senior, hands-on IC