Easy Buying Manager - IKEA Bang Yai
Core
Lead and manage a team to resolve customer complaints and optimize the exchanges and returns area to ensure positive customer impressions and sales growth.
Role type
Senior retail operations manager (exchanges and returns)
Builds
Customer satisfaction improvements and store profitability through optimized returns processes
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership, root cause analysis, stock inventory management, performance monitoring, project management, analytical skills, retail systems knowledge (ERP, POS, CRM), shift management
Preferred skills
Market analysis, stress management, Microsoft Office proficiency
Responsibilities
Manage team to resolve customer complaints, develop exchanges and returns action plans, coordinate store goals for returns, monitor performance against goals, coach team on inventory understanding, schedule workforce for shifts