Groom
Core
Welcome guests, manage luggage and vehicles, and maintain the entrance/lobby area to ensure a seamless arrival and departure experience.
Role type
Guest services attendant (valet/luggage)
Builds
Guest arrival/departure flow, vehicle parking/retrieval, luggage handling
Domain
Luxury hospitality / Island resort
Deliverable
product features
Required skills
Luggage handling, vehicle management, guest relations, loss prevention, safety reporting, brand standards adherence, physical stamina
Preferred skills
Luxury hotel experience, driving license, additional languages
Technologies
Valet equipment, luggage trolleys, storage systems
Responsibilities
Welcome guests and assist with luggage, park and retrieve vehicles, keep entrance and lobby clean, escort guests to rooms, report safety hazards, manage lost and found items, uphold brand standards
Seniority
Entry-level / Junior