Customer Service Agent with Lithuanian
Core
Single point of entry for customer service cases including credit line management, onboarding, invoice processing, disputes, and cash application.
Role type
Customer Service Agent
Builds
Customer support workflows for credit, billing, and account management
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Credit line management, Invoice processing, Dispute resolution, Cash application, Account receivables management, System governance, Case routing, Escalation procedures
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as single point of entry for emails and calls; Provide support for credit line amounts and increases; Manage onboarding, validation calls, and special projects; Handle invoice authorizations, billing, and processing; Support disputes, account changes, and merchant reimbursements; Perform manual cash application and A/R management; Log requests and route cases per SLAs; Escalate issues per procedures; Assist leads and team members.
Seniority
Entry-level to Junior (1+ year experience)