Fulfillment And Experience Leader
Core
Lead, coach, and develop Operations Associates to manage daily store operations including Goods Flow, Self-Checkout, and customer experience.
Role type
Senior Operations Leader (Retail)
Builds
Efficient store operations and seamless customer journeys
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership and coaching, Operational planning and resource allocation, Customer experience management, Safety and risk management, Performance monitoring and improvement, Cross-functional collaboration
Preferred skills
Experience with Click & Collect and Self-Checkout, Knowledge of IKEA Retail Concept, Omnichannel retail operations, People development
Technologies
Operational performance tools, Customer feedback systems
Responsibilities
Lead and coach Operations Associates, Coordinate daily operations across Goods Flow and Self-Checkout, Plan and allocate people and resources, Monitor operational performance and improve results, Act as Duty Manager during shifts, Ensure compliance with policies and safety requirements
Seniority
Senior, hands-on IC