Desktop Support Engineer II
Core
Front-line technical support for hardware, software, and network issues across the organization, serving as the primary point of contact for helpdesk calls.
Role type
Desktop Support Engineer
Builds
Maintains computer hardware, configures operating systems, manages printers and mobile devices, and supports network administration tasks.
Domain
IT Support / Desktop Infrastructure
Required skills
Hardware configuration and repair, Operating system installation and troubleshooting, Software installation and configuration, Active Directory management, Printer maintenance, Mobile device management, Helpdesk support
Preferred skills
A+ certification, Oracle system experience
Technologies
Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), Windows, Active Directory, Antivirus, Firewall, Anti-Spyware
Responsibilities
Install and troubleshoot software and hardware, Perform computer moves, adds, and changes, Manage printer maintenance and supplies, Assist with network administration and user setup, Serve as primary point of contact for helpdesk calls, Coordinate with vendors for repairs
Seniority
Mid-level, hands-on IC