Superviseur∙e, Conseillers en bureautique et Services sur place
Core
Supervise and coordinate IT support services for clients across the Parliamentary Campus network, including installation, maintenance, troubleshooting, and prioritization for network systems, standalone systems, common software, mobile devices, and printing solutions.
Role type
Senior IT Service Desk Supervisor
Builds
IT support services for the Parliamentary Campus network
Domain
Government / IT Operations
Required skills
IT support leadership, team performance management, client relationship management, multi-team coordination, service level agreement definition, long-term service planning
Preferred skills
Unionized team supervision, IT service management tools, task delegation, conflict resolution
Technologies
IT service management tools, network systems, mobile devices, printing solutions
Responsibilities
Supervise and coordinate IT installation, maintenance, and troubleshooting; prioritize support requests for network and standalone systems; resolve recurring issues; define service level agreements; contribute to long-term service planning and continuous improvement.
Seniority
Senior, hands-on IC with team leadership