Technical Support Specialist
Core
Provide basic and first-level IT support to customers, resolving hardware, software, and network issues while managing user accounts and troubleshooting connectivity.
Role type
Tier 1 Technical Support Specialist
Builds
IT service stability and user productivity
Domain
Public sector IT / Desktop Support
Deliverable
client delivery
Required skills
PC hardware troubleshooting, Active Directory management, Microsoft 365 support, network connectivity troubleshooting, mobile device support, user account administration, technical documentation, customer service
Preferred skills
A+ certification, MCP certification, Associate degree in IT, ITIL Service Management principles
Technologies
Windows, MS Office, Mainframe, SQL, Linux, Eclipse, AirWatch, Android, iOS, MacBook, Active Directory, Microsoft 365, Wi-Fi, VPN
Responsibilities
Install, configure, and maintain desktops, laptops, and peripherals; troubleshoot user accounts, password resets, and authentication issues; resolve basic network connectivity and Wi-Fi problems; escalate complex incidents to Tier 2/3; maintain technical documentation; provide remote and on-site support.
Seniority
Entry to Mid-level, hands-on IC