Traffic Management Center Shift Supervisor (Overnight Shift)
Core
Oversee daily operations of a Traffic Management Center (TMC) control room, managing traffic incidents, coordinating resources, and monitoring Intelligent Transportation Systems (ITS) devices to enhance safety and mobility.
Role type
Shift Supervisor (Operations/Dispatch)
Builds
Traffic incident response coordination, ITS device monitoring, and operational reporting for state highway systems.
Domain
Transportation / Intelligent Transportation Systems (ITS)
Required skills
Traffic incident management, ITS device monitoring, shift scheduling, staff training coordination, resource dispatch, data entry, Windows applications proficiency, geographic familiarity with highway systems, incident management response techniques
Preferred skills
Supervisory experience, leadership, time management, multi-tasking under stress, clear verbal/written communication, alternate work schedule flexibility
Technologies
Advanced Transportation Management System (ATMS), Windows, Microsoft Edge, Word, Excel, CCTV, message boards, detectors, ramp meters
Responsibilities
Oversee control room operations and shift scheduling; conduct audits for procedural compliance; coordinate staff training; manage traffic incidents and dispatch resources; monitor ITS devices and create maintenance requests; communicate with first responders and public agencies; assume operator duties when needed.
Seniority
Mid-level, hands-on IC with supervisory responsibilities