Command Centre Technician
Core
Monitor secure networked systems, diagnose technical issues, and analyze images to support a remote road safety camera network.
Role type
Command Centre Technician (IT Operations)
Builds
Road safety camera network operations for government clients
Domain
Transportation safety / Traffic management
Required skills
IT networks, service management systems, image analysis, signal-led triage, client communication
Preferred skills
ITIL certification, SQL, Python
Responsibilities
Provide remote support and troubleshooting guidance for field technicians; Monitor systems and proactively resolve incidents; Manage service requests and incidents; Coordinate and support field teams with maintenance; Conduct remote site health checks and verify image quality compliance; Deliver professional client communication; Participate in on-call roster for after-hours support
Seniority
Mid-level, hands-on IC