Global Operational Exellence Manager
Core
Drive operational discipline, service excellence, and continuous improvement across Global Business Services (GBS) operations by establishing a common Operational Excellence framework and embedding Lean ways of working.
Role type
Senior Operational Excellence Manager (GBS/Shared Services)
Builds
Operational performance visibility, standardized processes, and sustainable Lean operating models for GBS teams
Domain
Finance Shared Services / Global Business Services / Operational Management
Deliverable
dashboards & analysis
Required skills
Lean Six Sigma (Green/Black Belt), process mapping, root-cause analysis, KPI definition, performance management, capacity planning, business continuity planning, stakeholder influence, change management
Preferred skills
Master's degree in Finance/Accounting/Industrial Engineering, experience in multinational matrixed organizations, data visualization, coaching leaders
Technologies
Lean, Six Sigma, SIPOC, performance dashboards, process-improvement tools
Responsibilities
Develop and govern the GBS Operational Excellence framework; define and standardize operational KPIs and performance baselines; embed Lean principles into daily management routines; lead process improvement and standardization initiatives; manage incident and issue resolution with corrective actions; support workforce planning and capacity management; develop business continuity plans and resilience strategies; coach teams and build operational capability.
Seniority
Senior, hands-on IC with strategic influence