Digital Navigator Lead
Core
Lead a team of Digital Navigators to provide individualized and group assistance to Philadelphia residents in accessing affordable home internet, devices, and digital skills training.
Role type
Senior IC Digital Navigator Lead (Community Outreach & Program Management)
Builds
Digital equity initiatives, client support programs, and community outreach campaigns for the City of Philadelphia.
Domain
Public Sector / Digital Inclusion / Social Services
Deliverable
client delivery
Required skills
Team leadership, digital literacy training, client intake assessment, program development, community outreach, data documentation, benefits eligibility screening
Preferred skills
Northstar Digital Literacy certification, benefits administration knowledge, bi-lingual language skills
Technologies
Microsoft Office, Google Suite, OIT software
Responsibilities
Lead Digital Navigator Specialists and Communications Director; conduct 1-on-1 client assistance for internet enrollment and device access; provide digital skills workshops; manage client data and track outcomes; represent the team at community events; screen residents for program eligibility.
Seniority
Senior, hands-on IC with team leadership