Operations Supervisor-Eligibility Unit
Core
Supervise a team of Eligibility Specialists and Attendance Tracker staff to manage W-2 program operations, ensure compliance with welfare and workforce regulations, and optimize service delivery for job seekers.
Role type
Mid-level operations supervisor (welfare and workforce programs)
Builds
W-2 Eligibility Unit services and programmatic activities
Domain
Public sector workforce development and welfare programs
Required skills
Team supervision, process optimization, performance management, case management data entry, regulatory compliance, QA audit management, program operations planning, stakeholder communication
Preferred skills
Bilingual ability, customer service, leadership, HR management
Technologies
CWW system, MS Word, MS Excel, specialized databases
Responsibilities
Supervise Eligibility Specialists and Attendance Tracker staff, coordinate training activities, define operational goals, review staff performance and recommend corrective actions, maintain tracking reports, facilitate partner meetings, ensure compliance with federal/state/local laws, manage QA audit outcomes
Seniority
Mid-level, hands-on IC