კონცეპტ კლიენტებზე ზრუნვის ექსპერტი
Core
Answer incoming calls and provide high-quality service to customers by identifying their needs and helping resolve issues via phone.
Role type
Customer support specialist (banking)
Builds
Customer service interactions for banking products
Domain
Banking / Financial services
Deliverable
client delivery
Required skills
Communication, Active listening, Problem-solving, Adaptability, AI tools readiness, English/Russian language proficiency
Preferred skills
Development-oriented mindset, Team collaboration
Technologies
AI tools, Modern technology platforms
Responsibilities
Answer incoming calls, Identify customer needs via phone, Resolve customer issues effectively, Participate in individual and team goal achievement
Seniority
Individual Contributor