♿ [CDD 6 mois à partir de Février-Mars 2027] TELECONSEILLER APPELS SORTANTS (F/H)
Core
Make outbound calls to retail store managers and mall technical managers to gather information, ensure satisfaction, and optimize commercial performance.
Role type
outbound call center agent
Builds
customer satisfaction surveys and commercial performance reports
Domain
retail / telecommunications
Deliverable
dashboards & analysis
Required skills
outbound calling, CRM data entry, regulatory updates, product launch awareness, incident reporting, satisfaction surveys
Preferred skills
customer relationship training (CRCD, NDRC, MCO), digital tools proficiency
Responsibilities
manage outbound calls to partners and commercial sites, inform and retain the distribution network, conduct satisfaction surveys, update CRM files, report recurring equipment dysfunctions, monitor network news and product launches
