♿ [CDD 6 mois à partir de Février-Mars 2027] CONDUITE D'ENQUÊTES (F/H)
Core
Conduct outbound calls to retail store managers and mall technical managers to gather information on equipment connectivity, conduct satisfaction surveys, and update CRM records.
Role type
Customer service surveyor (outbound)
Builds
Customer satisfaction reports and equipment feedback for a retail network
Domain
Retail / Customer Service
Deliverable
dashboards & analysis
Required skills
Outbound calling, CRM data entry, survey execution, regulatory updates tracking
Preferred skills
Customer relationship training (CRCD, NDRC, MCO), adaptability to new environments
Responsibilities
Manage outbound calls to partners and commercial sites, inform and retain the distribution network, conduct satisfaction surveys, update internal CRM files, report recurring equipment dysfunctions to technical/marketing services, monitor network news and product launches
Seniority
Entry-level / Junior
