♿ [CDD 6 mois à partir de Février-Mars 2027] ENQUÊTEUR SONDAGE (F/H)
Core
Make outbound calls to retail store managers and mall technical managers to gather information, ensure satisfaction, and optimize commercial performance.
Role type
Customer service surveyor (outbound calls)
Builds
Customer satisfaction surveys and feedback loops for a retail network
Domain
Retail / Customer Service
Deliverable
dashboards & analysis
Required skills
Outbound calling, CRM software usage, data entry, regulatory updates tracking, technical equipment feedback
Preferred skills
Customer relationship management training (CRCD, NDRC, MCO), adaptability to dynamic environments
Responsibilities
Manage outbound calls to partners and commercial sites, conduct satisfaction surveys, update CRM files with exchange information, report recurring terminal/equipment dysfunctions to technical and marketing services, stay updated on regulatory and product changes
