Manager, Rider Compliance
Core
Safeguard regional logistics operations by monitoring cancellations, identifying vulnerabilities, and neutralizing rider fraud vectors.
Role type
Manager, Rider Compliance
Builds
Frameworks, data analysis models, and enforcement of Standard Operating Procedures (SOPs) to combat fraud.
Domain
Logistics / Gig Economy / Last-mile delivery
Deliverable
production ML models
Required skills
Fraud investigation, Risk management, Compliance, SQL, Excel, Data analysis, Root-cause analysis, Cross-functional collaboration, Stakeholder management, Problem-solving
Preferred skills
Experience in FMCG, e-commerce, or tech companies, Knowledge of fraud vectors (GPS spoofing, app cloning, social engineering)
Technologies
SQL, Excel
Responsibilities
Investigate and curb fraudulent cancellation spikes, Build systems to track silent pickups and return frauds, Partner with tech teams to detect unauthorized app usage and account sharing, Utilize spatial data to detect location anomalies, Manage cash runaway risks and rider bad debt, Audit and prevent manipulation of rider payout structure
Seniority
Manager, hands-on IC
