Duty Manager - Ibis Styles Sydney Central
Core
Oversee day-to-day front office operations, supervise and mentor team members, and ensure smooth hotel operations in the absence of senior management.
Role type
Duty Manager (Front Office)
Builds
Guest check-in/check-out processes, emergency response coordination, and front office team performance.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, team supervision and mentoring, Opera/Opera Cloud, Microsoft Office, emergency response coordination, conflict resolution, flexible shift work
Preferred skills
Leadership qualities, cross-departmental communication, guest service excellence
Responsibilities
Assist and oversee day-to-day operations of the Front Office team, Supervise and mentor team members, Ensure smooth and efficient running of the Hotel's operation in absence of senior management, Actively resolve complaints and challenges presented by guests, Process and assist with check-in and check-out of guests, Respond to and coordinate emergency situations