Customer Retention Specialist (Pacific Time Hours)
Hybrid
Core
Retain pet insurance customers by handling inbound calls and emails to de-escalate cancellations and educate on coverage value.
Role type
Customer Retention Specialist (Call Center)
Builds
Customer retention and policy continuity for pet owners
Domain
Pet Insurance / Insurance
Deliverable
client delivery
Required skills
De-escalation, active listening, CRM proficiency, technical troubleshooting, P&C licensing, remote work setup
Preferred skills
Experience in fast-paced call centers, account management
Responsibilities
Educate customers on lifetime value of coverage, manage high call volumes, de-escalate challenging situations, document interactions in CRM, navigate multiple systems, meet productivity targets
Seniority
Individual Contributor, 3+ years experience