Especialista en Operaciones Hospitalarias y Niveles de Servicio
Core
Develop and formulate solutions to client problems in assigned hospital operations and service level projects, focusing on monitoring service levels, operational indicators, and contractual compliance.
Role type
Senior hospital operations specialist (service level management)
Builds
Hospital operational plans, service level reports, and corrective action plans for outsourced services.
Domain
Healthcare operations and infrastructure management
Deliverable
dashboards & analysis
Required skills
Hospital operations management, service level monitoring, operational indicator tracking, contractual compliance monitoring, outsourced service performance evaluation, APP project management, incident management, POA management, operational continuity control.
Preferred skills
10+ years general experience, 7+ years in hospital operations management, 15+ years in APP/concession projects, intermediate-advanced English.
Technologies
None stated
Responsibilities
Develop and formulate solutions to client problems; create work plans and define tasks; monitor service levels and operational indicators; monitor contractual compliance of services; evaluate operational performance; track operational incidents and corrective actions; manage and follow up on POAs; monitor operational continuity; control fulfillment of operational obligations; elaborate and follow up on operational reports; monitor performance of outsourced hospital services.
Seniority
Senior, hands-on IC