Analista de Transformación CSC
Core
Monitor and analyze Shared Services Center (CSC) KPIs and Service Level Agreements (SLAs) to identify process optimization opportunities and support strategic decision-making.
Role type
Senior IC Business Analyst (Shared Services)
Builds
Operational efficiency reports and process improvement initiatives for the Shared Services Center
Domain
Shared Services / Business Operations
Deliverable
dashboards & analysis
Required skills
KPI definition and tracking, SLA monitoring, process optimization, data analysis, executive reporting, change management support
Preferred skills
Organizational transformation, Business Intelligence, Project management
Technologies
Latis, ProcessMaker, Lookerstudio, Appsheet, Bigquery, Excel, Power BI
Responsibilities
Define and track CSC performance indicators; Analyze operational efficiency via KPIs and SLAs; Propose corrective actions for process optimization; Support transformation and automation initiatives; Create data-driven reports for strategic decisions; Document processes and track action plans
