Customer Ops Specialist
Core
Support customer operations by managing orders, analyzing data, and improving processes to ensure efficient service delivery and customer satisfaction.
Role type
Customer Operations Specialist
Builds
Efficient order management and customer service workflows
Domain
Agriculture / Supply Chain
Deliverable
dashboards & analysis
Required skills
Data analysis, ERP systems (SAP), Communication, Problem-solving, Process improvement, Inventory management, Digital adoption support
Preferred skills
Lean Six Sigma, Project management, Salesforce/CRM
Technologies
SAP, Excel, Power BI, Salesforce
Responsibilities
Manage and support operational order processing and escalations; Analyze operational data and automate reports; Identify inefficiencies and recommend process improvements; Collaborate with supply chain, logistics, finance, and commercial teams; Maintain data accuracy and regulatory compliance; Support customer onboarding and digital tool adoption; Monitor inventory levels and delivery schedules.
Seniority
Mid-level, hands-on IC