Ocean Import Customer Service Agent
Core
Ensure timely and accurate movement of freight and information for ocean import shipments while providing exceptional customer service.
Role type
Ocean Import Customer Service Agent
Builds
Operational data entry, customer documentation, and billing compliance for international shipments.
Domain
Logistics / Ocean Freight / Customs
Required skills
Data entry, document management, customer service, regulatory compliance, billing compliance, overseas communication, KPI tracking, process improvement, SOP maintenance, multi-tasking
Preferred skills
Associate or undergraduate degree, computer skills (Word, Excel, PowerPoint), analytical skills, attention to detail, organizational skills, proactive problem solving, interpersonal communication, ability to work independently and collaboratively
Technologies
Operational systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint