Senior Technical Support Engineer
Core
Provide comprehensive technical advice, project management, and field support for hydraulic systems and applications to customers and internal departments.
Role type
Senior Technical Support Engineer (Hydraulics)
Builds
Custom hydraulic integrated circuits, electro-hydraulic control systems, and application proposals.
Domain
Manufacturing / Off-Highway / Construction / Agricultural / Industrial Hydraulics
Required skills
Hydraulic system design, project management, cost analysis, electro-hydraulic integration, PPAP process knowledge, lean manufacturing, MRP systems, report generation, field troubleshooting, training delivery
Preferred skills
Experience with under-graduate placement mentoring, ISO specifications interpretation, warranty return handling, sales exhibition support
Technologies
MRP systems, Microsoft packages, hydraulic integrated circuits, electro-hydraulic control systems
Responsibilities
Review and process system design requests from customers, project manage new product developments from inception to end of life, provide field support for installation and troubleshooting, develop and deliver professional reports on custom hydraulic circuits, integrate electro-hydraulic systems with OEM requirements, provide onsite training on hydraulic and software products, support Quality Department in meeting PPAP requirements, mentor internal and external customers.
Seniority
Senior, hands-on IC with mentorship responsibilities