Consultor/a de Procesos y Administración Electrónica / Digital
Core
Business process consultant specializing in public sector digital transformation, electronic administration, and service design.
Role type
Senior Business Process Consultant (Public Sector Digital)
Builds
Digital public services, electronic administration workflows, and interoperability solutions for government bodies.
Domain
Public Administration / Digital Government
Required skills
Public sector project management, business process analysis and mapping, functional requirements definition, digital service design, regulatory compliance (Ley 39/2015, Ley 40/2015), stakeholder management, change management, user training, AI use case identification, RPA/Low Code evaluation.
Preferred skills
Postgraduate in technology/business analytics/AI, knowledge of AI Act, knowledge of ENI/ENS frameworks, Basque language proficiency, residence in Bilbao.
Technologies
Electronic administration platforms, digital channels (sede electrónica, carpeta ciudadana), electronic signature, document management systems, generative AI, RPA, Low Code.
Responsibilities
Conduct workshops with public sector clients to identify needs and validate proposals; analyze and redesign administrative procedures for simplification and digitalization; define functional requirements for electronic administration (registration, file management, notifications); coordinate with legal and technical teams on regulatory compliance; support the implementation and adoption of digital solutions; design citizen-centric digital services; participate in digital transformation strategies; identify AI and data analytics opportunities; prepare proposals for public tenders.
Seniority
Senior, hands-on IC
