Partner Operations Lead AFRICA
Core
Own partner side performance across six African markets, building standardized operations and data-driven frameworks to improve delivery time and customer experience.
Role type
Senior manager, partner operations
Builds
Partner scorecards, penalisation frameworks, dashboards, and self-serve automated reporting tools
Domain
Logistics / Marketplace operations / Delivery
Deliverable
dashboards & analysis
Required skills
KPI creation and tracking, data analysis, stakeholder alignment, team leadership, experimental design, process improvement
Preferred skills
Experience in high-paced environments, marketplace business models, cross-functional collaboration
Technologies
Dashboards, pivot tables, automated reporting tools
Responsibilities
Own partner performance KPIs (Preparation Time, WTP, Vendor Fail Rate), analyze partner data to find root causes, lead discussions with General Managers and Heads of Operations, build self-serve tools, travel to markets to work with local teams