Service Now Expert
Core
Design, develop, and configure ServiceNow applications to satisfy Enterprise Service Management (ESM) functional and business requirements.
Role type
Senior ServiceNow Expert (ESM)
Builds
Customized ServiceNow applications, workflows, and automated services
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Required skills
ServiceNow platform configuration, workflow development, scripting, system integration, process automation, troubleshooting, best practices identification
Preferred skills
Coaching business users, innovative solution design
Technologies
ServiceNow
Responsibilities
Activate and configure ServiceNow applications, develop workflows and scripts, research and deliver innovative solutions, coach business users on service creation, identify best practices, troubleshoot software and integration issues
Seniority
Senior, hands-on IC
