Senior Staff Inbound Product Manager - AI Search
Core
Lead the development of advanced enterprise search and conversational AI capabilities (RAG, question-answering) to enhance user experience and support company growth.
Role type
Senior Staff Inbound Product Manager (AI Search)
Builds
Enterprise search, retrieval-augmented generation (RAG), and conversational AI features for the ServiceNow Now Platform.
Domain
Enterprise Software / AI & Machine Learning
Deliverable
product features
Required skills
Enterprise Search expertise, AI/ML fluency, Product Strategy, Team Leadership, Data-driven decision making, Stakeholder management, Technical requirements definition, Customer empathy, Strategic problem solving
Preferred skills
Experience with RAG, context awareness, data indexing, relevance ranking
Technologies
Elasticsearch, Coveo, Moveworks, Glean
Responsibilities
Define product strategy for search and AI, secure executive buy-in, guide engineering and ML research partners, leverage customer pilots and user research, drive platform-wide adoption, define performance metrics, mentor a team of 4+ Product Managers
Seniority
Senior Staff, hands-on IC with team leadership
