Laboratory Support Services Manager
Core
Provide leadership and operational oversight for non-analytical laboratory support functions including specimen logistics, data entry, send outs, and operational coordination to ensure high-quality, efficient, customer-focused support for Eurofins DPT testing.
Role type
Senior Laboratory Support Services Manager
Builds
Reliable support workflows, regulatory readiness, and continuous improvement initiatives for clinical diagnostic testing operations
Domain
Life Sciences / Clinical Diagnostics / Laboratory Operations
Required skills
Laboratory support operations, specimen logistics management, data entry oversight, team leadership and coaching, regulatory compliance and audit coordination, root cause analysis, project management, LIMS system proficiency, stakeholder engagement
Preferred skills
Personnel management experience, infectious disease lab safety protocols, process automation and streamlining, cross-functional collaboration
Technologies
LabVantage (LIMS), PC-based software programs
Responsibilities
Lead and coach supervisors and staff on performance and development; oversee workflow for specimen logistics, data entry, and send outs; serve as primary contact for customer inquiries and liaison between support and lab operations; lead projects to improve workflow efficiency and quality; conduct investigations of quality events and perform root cause analysis; coordinate internal and external audits and regulatory inspections
Seniority
Senior, hands-on IC with people management responsibilities
