Technical Support Engineer*
Core
Provide remote and on-site technical support, troubleshooting complex equipment and system failures for industrial sorting systems across the EMEA region.
Role type
Senior Technical Support Engineer (Industrial Automation)
Builds
Sensor-based sorting technologies for the recycling and waste management industry
Domain
Industrial machinery, automation, and waste management
Deliverable
production ML models
Required skills
Root Cause Analysis (RCA), industrial equipment troubleshooting, Windows-based system configuration, log analysis, AI tool evaluation, process optimization
Preferred skills
Field service experience, knowledge of sorting systems, collaboration with R&D teams
Technologies
Windows, Insight Loop (AI tool), ERP systems
Responsibilities
Diagnose equipment or system failures, perform AUTOSORT gatekeeping for ticket validation, evaluate AI tool outputs, execute detailed problem analysis to define corrective actions, prepare technical reports, deliver technical training to local teams
Seniority
Mid-Senior, hands-on IC
