Team Lead, Application & E-Channel Support, Stanbic IBTC Insurance Limited
Core
Lead the Application and E-Support function for Stanbic IBTC Insurance's core business applications and digital channels, ensuring availability, stability, and performance of business-critical technology services.
Role type
Senior Team Lead, Application & E-Channel Support
Builds
Core banking and integration systems, digital channels, and business-critical technology services
Domain
Financial Services / Application Operations
Required skills
Application support, Incident management, Change management, Release planning and deployment, Root cause analysis, Database administration, Testing (unit, regression, integration), Troubleshooting, Service level agreement monitoring, Business continuity planning
Preferred skills
ITIL certification, Microsoft, Oracle, SQL, Application/vendor-specific certifications
Technologies
Core banking systems, Integration systems, Web applications, APIs, Databases
Responsibilities
Manage the application support team and handle work allocation, performance management, and capability development. Resolve application incidents, service requests, and problems within agreed service levels. Provide operational leadership for application enhancements, testing, and deployments. Monitor application performance and support security efforts. Drive continuous improvement of application support processes and operational efficiency.
Seniority
Senior, hands-on IC with leadership responsibilities