Team Manager - Mortgage Origination - Clark (WAH)
Core
Manage a team of mortgage professionals supporting U.S. mortgage operations to ensure compliance, productivity, and customer satisfaction.
Role type
Senior IC operations manager (mortgage origination)
Builds
Mortgage origination services for U.S. clients
Domain
Financial services / Mortgage origination
Required skills
People leadership, Mortgage origination processes, Performance management, Compliance management, Data analysis, Stakeholder engagement, Workforce management, Process improvement, Risk management, CRM proficiency
Preferred skills
Six Sigma, Lean, Large team management, Client-facing experience
Technologies
Encompass, Zendesk
Responsibilities
Lead and coach a team of mortgage specialists to meet performance targets, Drive key business metrics including productivity and quality, Monitor team performance and provide development plans, Ensure compliance with regulatory guidelines and client requirements, Analyze operational data to identify improvement opportunities, Build partnerships with clients and internal stakeholders, Lead organizational initiatives and change management activities
Seniority
Senior, hands-on IC