Service Desk Officer | Bosch Building Technologies
Hybrid
Core
Coordinate incoming maintenance requests, gather missing information, and route issues to the correct technicians and planners to ensure timely resolution.
Role type
Service Desk Officer (IT/Operations)
Builds
Efficient service desk operations for building technology maintenance
Domain
Building Technology / Facility Management
Deliverable
client delivery
Required skills
Information gathering, issue triage, stakeholder communication, process monitoring, customer service, system navigation
Preferred skills
Experience with ticketing systems, hospitality or service-oriented background, technical affinity
Responsibilities
Assess incoming maintenance reports, determine the correct technical domain and contract, track open cases, update customers on status, identify process bottlenecks
Seniority
Entry to Mid-level, hands-on IC