Klantenservice medewerker, IKEA Delft, 12/20/24/33u per week
Core
Providing customer service at the service counter, handling returns, complaints, and offering tailored advice and solutions.
Role type
Customer Service Associate
Builds
Customer satisfaction and resolution for IKEA shoppers
Domain
Retail / Home Furnishing
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication (Dutch/English), computer skills, administrative experience, stress resistance, flexibility
Responsibilities
Assist customers at the service desk with returns and complaints, provide tailored service and advice, learn and apply customer service processes, collaborate with other departments, handle back-office phone and written inquiries
Seniority
Entry-level / Junior