Device Operations Specialist US
Core
Day-to-day operational management of a payment device estate, covering ordering, provisioning, deployment, replacement, returns, and inventory control for merchants.
Role type
Senior IC device operations specialist
Builds
Reliable fulfilment and accurate estate records for payment devices across the complete lifecycle
Domain
Payments / Hardware Operations
Required skills
Device operations, IT asset management, logistics, inventory reconciliation, data validation, process improvement, stakeholder coordination, incident investigation, reporting, spreadsheet analysis
Preferred skills
Mobile or telecoms hardware experience, payment operations background, automation support
Technologies
POS Portal, Microsoft Teams
Responsibilities
Maintain serial-number-level device records and reconcile estate with POS Portal; Validate device orders and track configuration/dispatch; Monitor stock levels and flag shortages; Coordinate replacements, refurbishment, and secure disposal; Support deployments, migrations, and upgrades; Act as primary operational contact for Business Units and POS Portal; Report on inventory, deployments, and incidents; Support audit evidence and PCI-related controls; Identify process gaps and improve playbooks.
Seniority
Senior, hands-on IC
